About AICA
AICA, a longstanding NGO in Lebanon, has dedicated itself to supporting vulnerable communities through healthcare, social services, and development initiatives. As their services expanded, AICA faced challenges in managing complex workflows across various branches, from healthcare to social support, while maintaining compliance with international donors.
The Challenge
AICA needed a system that could unify their diverse operations, streamline patient and
resource management, and offer clear insights into branch-specific activities and costs.
Their reliance on manual processes and isolated data systems was limiting their efficiency and transparency.
The Solution
- Medical Center Management: Streamlined patient care workflows, reducing administrative delays
- Community Restaurant Management: Efficient tracking of resources and services.
- Unified Database: Centralized data across branches for easier oversight and compliance reporting.
The Impact
With NavyBits’ solution, AICA gained operational clarity and efficiency. The unified system improved data visibility, enhancing accountability across branches, while simplified patient workflows enabled AICA’s team to focus on delivering quality care. Clearer, more transparent reporting strengthened AICA’s relationship with donors, increasing trust and facilitating future support.